Our job doesn’t stop in selling you the product. We offer you the best product quality in the market. That is why most of our brands have a lifetime warranty.
We help support our customers in after-sales services via our repair and maintenance service centers with highly qualified technicians located across Saudi Arabia.
Albawardi Tools & Hardware is committed to constantly achieve excellence by offering the best products and the highest standards of service, fulfilling customers’ needs and expectations.
We are an “ISO 9001:2008 certified” company. our policy is to maintain and improve our operation , deliver quality products on time at competitive prices.
Our quality standards are:
- Determining customers’ requirements through effective communication. Sales and After-Sales Servicing
- Establishing, communicating and achieving SMART Quality objectives and targets.
- Planning, implementing, and reviewing the effectiveness of our operating procedures.
- Providing training programs to our employees to increase their contribution Towards Quality, development of skills & prevention of errors
- Review customer feedback on regular basis to our progress towards Quality improvement and customer satisfaction.
CUSTOMER SATISFACTION QUESTIONNAIRE
This questionnaire aims to reveal the efficiency of Albawardi Tools & Hardware in dealing with their customers. Your comments and suggestions are highly effective in determining our strength and weaknesses and will help us improve our systems and services towards our clients.