To submit return request please go to Contact us


  1. Item delivered is not matching the item ordered (Wrong Size, Wrong item, Wrong Module, Wrong Picture,)
  2. Item delivered is not complete (missing Spare parts, Part No. (s), accessories…etc.)
  3. Item delivered is not intended to you (Wrong Delivery)
  4. Item delivered is not satisfactory (Bad Quality)
  5. Item delivered is damaged, not working our malfunctioning.


  1. You have 7 days to decide if an item is right for you.
  2. Items returned must be in their unused condition with the original packing.
  3. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
  4. We do not accept returned items that were sent back by you directly without checking with us first.
  5. Please do not send your returned items to the address mentioned on your package as it will affect the processing of your  return.
  6. The original shipping fee and insurance are non-refundable.


  1. Please contact Customer Service within 7 Days by submitting a return claim to indicating the Invoice No, Tracking No. & item(s) you would like to return and the reason of return mentioned in the above list.We will get back to you within 48 hours.
    Your patience will be highly appreciated.
  2. After receiving return instructions from us, please pack up & prepare the item(s) to be returned with the original packing.
  3. Once the package is returned to us & approved by Albawardi Tools & Hardware, we will issue refund/replace as per the case in hand.
  4. Most returns are processed within 10-12 business days after we receive your package. We’ll issue the refund to your Bank Account by filling the FORM on the page No.
  5. Once your refund has been issued, you will receive a confirmation email.

For more information, please contact the undersigned.


Tel.: +966-12-643 9035 Ext. 100

Fax: +966-12-643 9024

Mobile: + 966 5 3249 5874

P.O. Box 16905  Jeddah 21474

Kingdom of Saudi Arabia